Effective Date: May 2026
1. About Butch
Butch is an online marketplace that connects customers with local butcher shops. We
facilitate order placement, payment processing, and delivery coordination. Butch acts solely
as an intermediary platform and is not the seller of the meat products listed on the platform.
The contract of sale for any product is directly between you (the customer) and the butcher
shop partner.
2. Eligibility
By placing an order on Butch, you confirm that you are at least 18 years of age and are
legally capable of entering into a binding contract under applicable Indian law.
3. Orders & Cancellations
Once your order is confirmed and accepted by the butcher shop partner, it cannot be
cancelled or modified. We encourage you to review your order carefully before confirming.
Butch reserves the right to cancel an order if a butcher shop is unable to fulfil it, in which
case you will be notified promptly.
4. Product Quality & Freshness
All meat products listed on Butch are supplied by independent butcher shop partners. Butch
does not manufacture, inspect, or take ownership of any product at any point. Responsibility
for the quality, freshness, and hygiene of products lies solely with the butcher shop partner.
In the event you receive a product that does not meet acceptable quality standards, you may
raise a complaint with us within 1 hour of delivery by contacting our support team with
photographic evidence. At our discretion, we may offer store credit to the lower of:
• ₹200; or
• the billable value of the disputed item.
5.No cash refunds will be issued. Store credit will be credited to your Butch account within 2
business days of a verified complaint.
6. Payments
Butch currently accepts payments via UPI only. All transactions are processed securely
through third-party payment gateways. Prices displayed are inclusive of applicable taxes.
Once an order is placed and payment is processed, no refunds will be issued except as
provided under Clause 5 above (store credit).
7. Limitation of Liability
To the maximum extent permitted by applicable law, Butch’s aggregate liability to you for any
claim arising out of or in connection with your use of the platform shall not exceed the value
of the order in dispute. Butch shall not be liable for any indirect, incidental, special, or
consequential damages, including loss of data, revenue, or profit.
8. Modifications to Terms
Butch reserves the right to amend these Terms & Conditions at any time. Updated terms will
be posted on our website with a revised effective date. Continued use of the platform
following any update constitutes your acceptance of the revised terms.
9. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of
India. Any disputes arising out of or in connection with these terms shall be subject to the
exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
10. Contact Us
For queries, complaints, or support, please reach out to us at:
Email: support@butch.in
(Support hours: Monday – Saturday, 8:00 AM – 8:00 PM IST)
© 2025 Butch. All rights reserved.
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