BUTCH Delivery Policy

1. Our Delivery Partners

Deliveries on Butch are fulfilled by third-party logistics partners, including providers such as Rapido, Porter etc. Butch does not operate its own delivery fleet. Placing an order is carried out under the Terms & Conditions and Privacy Policy you accepted at account creation; by placing an order, you acknowledge that your delivery will be carried out by an independent third-party provider and that Butch’s role is limited to coordinating the pickup and drop. Your name, contact number, and delivery address are shared with the relevant delivery partner solely to facilitate delivery, as described in our Privacy Policy.

2. Delivery Areas

We currently deliver to areas within Chennai that are serviceable by our listed butcher shop partners. Deliverability at checkout depends on:

• The availability of a listed shop in or near your area; and
• The operational coverage of our third-party delivery partners at the time of ordering.

Serviceable areas may expand over time.

3. Delivery Charges

Delivery charges are calculated at checkout based on the distance between the butcher shop and your delivery address, as follows:

• [Short distance fee, e.g. ₹50] — for deliveries within [5] km of the shop.
• [Long distance fee, e.g. ₹100] — for deliveries beyond [5] km of the shop.

Applicable charges will be displayed clearly before you confirm your order. Delivery charges are nonrefundable once an order is accepted.

4. Delivery Timeline

We aim to deliver your order within 2–3 hours of order confirmation. Given the fresh and perishable nature of our products, we prioritise prompt delivery. However, delivery timelines are estimates and may be affected by:

• Traffic and road conditions;
• Availability of delivery partners; or
• Unforeseen circumstances beyond our or our partners’ control.

Butch shall not be liable for any loss, inconvenience, or spoilage arising from delivery delays caused by third-party providers or factors outside our control.

5. Delivery Status

Real-time order tracking is not currently available on the Butch platform. If you would like an update on your delivery status, please contact our support team at support@butch.in and we will coordinate with the delivery partner on your behalf.

6. Failed or Unsuccessful Delivery

If a delivery attempt is unsuccessful because you are unavailable, unreachable, or unable to accept the order at the time of delivery, the order will be considered abandoned. In such cases:

• The order will not be re-attempted.
• No refund will be issued for the order value or delivery charge.
• You will need to place a fresh order if you still wish to purchase.

We strongly recommend ensuring someone is available to receive the order, given the perishable nature of fresh meat.

7. Product Handling During Delivery

Our third-party delivery partners are responsible for the safe transport of your order from the butcher shop to your doorstep. Butch does not control the handling practices of delivery partners during transit. In the event of damage or spillage during delivery, please contact our support team within 1 hour of delivery with photographic evidence. Remedies will be assessed as per our Terms & Conditions.

8. Data Shared With Delivery Partners

As set out in our Privacy Policy, we share only the personal data necessary to complete delivery (your name, contact number, and delivery address) with our third-party delivery partners. If your query relates to how your personal data was handled by a delivery partner, rather than to the delivery itself, please contact our Grievance Officer as named in our Privacy Policy, in addition to our general support team.

9. Contact Us

For delivery-related queries or issues, please reach out to us at:

• Email: support@butch.in
• Support hours: 8:00 AM – 8:00 PM IST

For data protection queries specifically, please contact our Grievance Officer as named in our Privacy Policy. © 2026 Butch. All rights reserved.